Frequently Asked Questions

We specialise in the design, fabrication, and installation of high-quality bus shelters and bus stops for public transportation systems.

Refurbish:

• Choose this option if your current shelter is in decent shape but needs fixing or sprucing up.
• It’s usually more budget-friendly because you keep the basic structure.
• You might have some limits on changing the design.

Install a New Shelter:

• Go for this if your current shelter is in bad shape, outdated, or if you want a fresh look.
• It’s more costly but allows for customisation and modern features.
• Want to ensure it meets current safety and access rules.
• Best if you plan to keep the shelter for a long time.

Consider your budget, shelter condition, design wishes, and how long you’ll keep it when deciding. Consulting with experts can help too.

In the UK, planning permission for bus stops and shelters varies by location and design:

Location: Bus stops on public roads and sidewalks typically don’t need planning permission due to “permitted development rights” as part of highway infrastructure.

Ownership: Publicly owned land usually falls under the local council. You’ll need their approval, but it’s not the same as traditional planning permission.

Design and Size: Simple, standard designs often don’t need planning permission. Complex or unique designs might require it.

Absolutely! We offer customisation options for our products, including a wide selection of RAL colour choices, branding elements, and design modifications, to align with your specific needs and preferences.

Here are a few examples of our most popular RAL colour choices,

• RAL 5010 – Gentian Blue: A calming and attractive shade of blue that can be used for various components of bus stops, such as frames or seating.
• RAL 7035 – Light Grey: A neutral and versatile colour that can be used for various components, such as shelters or informational panels, providing a clean and modern look.
• RAL 9005 – Jet Black: A classic and sleek black that can be used for elements like frames or trim to create a polished appearance.
• RAL 3020 – Traffic Red: A vibrant red colour that can be applied to add visibility and attractiveness to certain elements of bus stops, like signage or accent details.
• RAL 6005 – Moss Green: A calming and nature-inspired colour that brings a touch of serenity and eco-friendliness to your bus stops, while blending effortlessly with their surroundings.

Yes, all our bus shelters and bus stops are designed and manufactured to meet relevant safety and accessibility standards, ensuring they are safe and usable for all passengers, including those with disabilities.

Lead times may vary based on customisation and order volume. Generally, it can take between 12 to 14 working weeks from the order confirmation to the installation of a standard bus shelter. More complex or customised projects may require additional time. At Externiture, we prioritise timely project completion. Our dedicated team works diligently to exceed deadlines whenever possible, ensuring your satisfaction and project success.

We offer comprehensive services, including installation. Our experienced team will handle the installation process, ensuring that your bus shelter or bus stop is set up efficiently and correctly.

Our products are designed for low maintenance. Regular cleaning and inspections are recommended to keep them in optimal condition. We can also provide maintenance services if needed.

Yes, we offer warranties on our products. The warranty period may vary depending on the specific product and customisation options. Please contact our sales team for warranty details.

Our bus shelters and bus stops are primarily constructed using durable materials such as steel, aluminium, glass, and weather-resistant coatings to ensure longevity and resistance to the elements.

Certainly! We can provide references and showcase examples of our previous projects to give you a better understanding of our work and capabilities.

At Externiture, we are committed to delivering top-quality bus shelters and bus stops tailored to your needs. If you have any specific enquiries or require further information not covered in this FAQ, please reach out to us, and we’ll be happy to assist you. Thank you for considering us as your bus shelter and bus stop manufacturing partner.

You can request a quote or contact us by visiting our website, calling our customer service line, or sending an email to shallwetalk@externiture.com. Our team will respond promptly to assist you. We look forward to hopefully working with you soon!